RENTERS

HOW IT WORKS

What is Briskby?

Briskby is a peer to peer rental and booking marketplace connecting fitness and action sports equipment and private home-gym-owners with people who want to hire equipment to train whenever they want and fitness lovers who want to book a private-home-gym nearby. 

What services does Briskby offer?

Briskby is a community which enables fitness and action sports equipment owners to rent out their gear. At the same time, Briskby enables fitness and action sports lovers to easily find the gear they need, when they need it and then offers the chance to rent

How do I hire a piece of equipment?

1. Create your personal account.
2. Search for your favourite fitness gear from Owners around you.
3. Choose between pickup or delivery options (if available) – you will be able to arrange with the Owner a different pick up time or location even after checkout.
4. Choose your dates and for how long you want to rent the gear for.
5. Click on pay now then safely checkout with Stripe.
6. If you choose delivery, the gear will be delivered at your home address by the Owner. However, delivery is only available if the Owner agrees to it. Please note: We are currently working hard to provide a courier option.
7. Do your favourite workout!
8. When the time comes to return the gear, if you choose the pickup option, please return the gear on the agreed time. If you choose a delivery option, please arrange an agreement with the Owner to collect it from your home on the return date. Please note: We are currently working hard to provide a courier option to be available at all times.

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REGISTRATION

How are prices set?

Prices are solely set by Owners. They decide the gear’s availability too.

How do I sign up?

Signing up is simple. Just follow the link at the top of this page.

All you need is an email addres, your Facebook login, Google login details.

How do I change my password?

That’s easy! When logged in, simply click on your image logo and then select “Change password”

How do I change my email address?

When logged in select your image logo and then Settings. You will be able to change your email address from there.

Do you allow guest checkout?

No. You must create an account at Briskby when making a purchase. This will make any future purchases faster and simpler.

How can I delete my account?

Send us an email at [email protected]. Your account will be deleted and you will receive confirmation email afterwards. We will be sorry to see you leave.

How do I find items?

Use our clickable map displaying available gear. Each one will be shown with a pin. You can also search by owner or use our search bar feature.

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ORDERS AND DELIVERY

Is there a minimum order?

No. Orders are valid as long as you rent gear that’s available for the period of time during which you wish to rent it.

How many pieces of equipment can I rent at once?

You may rent as many pieces of equipment as you like.

How do I check my order status?

Simply log in and hover the cursor over your profile to activate the dropdown bar and click on “Purchases”.

This opens up your Purchase History page where you can access details of orders that you have placed, including invoice ID, timestamp, item, quantity, delivery method and order status.

Can I hire and rent at the same time?

You sure can. Your personal account has both features. Have a look at the menu once you are logged in and explore your renter and seller areas. 

What are Delivery options?

Delivery options are a list of seller-defined delivery methods by which you can receive the item.

What are Pick-up options?

Pick-up options are a list of seller-defined locations where you can collect your item from.

What does the delivery service include?

A delivery service can be used only in the case when the Owner has made it available. In such cases, the delivery service will include transportation and delivery. When stated, an additional fee may be applied for the assembly of the gear.

What is the delivery range?

The delivery range corresponds to the limits of the city where the owner has established their postal address. 

Can we meet up and exchange the gear instead of having it delivered?

Yes. But, with bulky and/or heavy items, we strongly recommend using a transport.

Will what I hire be delivered to my door?

Only if you choose a delivery service method during the hiring process. The delivery will also need to be arranged and agreed with the Owner.

I am trying to rent a piece of equipment, but the owner does not respond. What shall I do?

You may need to contact your renter again. Should nothing happen, please contact us at [email protected]

How do I turn things in after hiring them?

Make sure there’s an agreement in place at the very start between you and the Owner on how best to return the equipment at the end of the rental period. This agreement lies between you both.

Can I cancel my order and get a refund?

All sales made on Briskby are considered to be final and binding. Thus, we do not accept any order cancellations once the order has been paid.

Please contact the Owner directly if you need to have your order cancelled. It is  then up to the Owner’s discretion whether they will allow a cancellation and provide a refund (excluding any transaction fees that have already incurred). In addition, please note the admin fee collected by Briskby is a fixed commission for facilitating a sale. As such, this fee will not be refunded. However, in rare cases where the actual item has significant discrepancies from the item description or is undelivered, please refer to our dispute policy below.

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INSURANCE

What about insurance?

THE BRISKBY WARRANTY PLAN is available to Owners only (please refer to www.briskby.com/warranty as well as the T&C)
Renters are the sole responsible to keep in good care and safeguard the items they rented; Renters are liable for any damages, loss and theft which may have occurred during the rental period (for further details please refer our terms of service)
We encourage Renters to make sure they have a Household Contents Insurance (check with your local Insurance Agent) to cover against damages, losses and theft.

Can I make an insurance claim?

THE BRISKBY WARRANTY PLAN is available to Owners only (please refer to briskby.com/warranty as well as the T&C)
Renters are the sole responsible to keep in good care and safeguard the items they rented; Renters are liable for any damages, loss and theft which may have occurred during the rental period (for further details please refer to our terms and conditions page)
We encourage Renters to make sure they have a Household Contents Insurance (check with your local Insurance Agent) to cover against damages, losses and theft.

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PAYMENTS

How do I make a credit/debit card payment?

Click the shopping cart on the top menu bar. After selecting the items that you want to check out, fill in your delivery details which include your name, notification email, contact number and delivery address. If you are using a previously opened account, these details should already be preloaded for you.

Next, review the order details once last time before clicking “Proceed to payment”. Check the payment details and click “Pay now”. A pop up box would appear so that you can fill in your credit card details. Once the payment is done, you will be redirected back to Briskby’s website.

Are the credit/debit card payments safe?

Briskby does not store nor handle any credit card details on our site.

Our PCI level 1 compliant partners hold all your financial data securely; no one can access it, not even us! 

How do I know that my online payment is secure?

Briskby uses Secure Socket Layer (SSL) technology which ensures that all connections on Briskby’s server remain encrypted. This explains why the website address begins with “https” instead of “http”. Our website and app is secured using a Let’s Encrypt SSL certificate.

This ensures all information you send using our app will be encrypted. Please click the “padlock” icon on the web browser for more details on the security certificate. Briskby will not store any credit card details and payments are processed through Stripe.

Our PCI level 1 compliant partners hold all your financial data securely; no one can access it, not even us!

Will I be charged any fees for making a purchase?

As a buyer, you will not be charged any admin fees by Briskby.

However, you are responsible for all other charges and taxes (including shipping and customs) related to the purchase including, and not limited to, charges invoiced by the Owner, freight forwarders or by the tax authorities.

What is the rental agreement?

It’s the contract the Renter and the Owner enter upon renting a gear.

Can I ask for a discount?

Promotional coupons are provided time to time provided by our platform.

Will Briskby exchange my personal information with the other party?

Your listing’s position is shown on the map you make available for the comfort of the Renter. No other information is made available unless you share it.

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COMMUNITY

How can I contact an owner?

Every listed item is associated with an Owner. Once you are on a listing page scroll down to reach the service provider area. That’s where you can message the Owner.

Can I rate my renter/owner?

You sure can. Rating is enabled for any Renter or Owner with whom you have had a closed renting deal.

How do you verify renters/owners?

All of our Owners and Renters verify their identities by connecting with their social networks and providing an email address. In addition, all Owners are verified through Stripe.

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INVOICES AND ORDERS

How do you guarantee a good service?

We have high standards of ensuring safety, security, fairness and real representations of Owners and Renters.

What if there is a problem with my order?

You can contact us anytime at [email protected] stating your order number.

What is an invoice ID?

An invoice ID is a number generated for your reference after every successful checkout. 

What is an order ID?

For every successful checkout with an invoice ID, all the items that belong to a particular Owner will be consolidated to a single order ID. Therefore, if you bought multiple items from a few sellers in a single checkout, you should receive a few order IDs.

What are the different order statuses and what do they mean?

There are different order statuses for different delivery types. For pick up, the order statuses are:
1. Paid – after you have successfully made a payment, the marketplace will automatically create an invoice ID and order ID and tag each item order status as paid.
2. Ready for pick-upafter the Owner has picked and packed, he can change the item’s order status to “Ready for pick-up”. The marketplace will automatically send an email to inform you to pick-up the item at the selected pick-up location.
3. Completedonce you have picked-up the item, the Owner will set the item’s order status to “Completed”.
4. RefundedThe Owner will set the item’s order status to “Refunded” when he has made a refund to you.

For delivery, the order statuses are:
1. Paid – after you have successfully made a payment, the marketplace will automatically create an invoice ID and order ID and tag each item order status as paid.
2. Deliveredafter the Owner has shipped/couriered/delivered the item, they will set the item’s order status to “Delivered”. The marketplace will automatically send an email to inform you that your item is on its way.
3. RefundedOwner will set the item’s order status to “Refunded” when he has made a refund to the buyer.

I did not receive my item, what am I supposed to do?

If you did not receive an item, you need to make a report to the seller by contacting him/her directly. The seller should address your concern and provide updates on the delivery of the item and its tracking information. If you find that the seller’s response is unsatisfactory, Briskby will step in to mediate. You should always communicate through the admin so that you will be protected by our Terms of Service.

The item condition has significant discrepancies from what was stated in the item description. Am I able to get a refund?

If there are any significant discrepancies in the item, you should contact the seller directly. The seller will address your concern and offer a solution, such as offering a replacement or trading for another item.
If both you and the seller have agreed on returning the item, you should take note of the following.

  • You must return the item in the exact same condition in which it was received.
  • It is your responsibility as the buyer to pay for the return cost of shipping.
  • You, as the buyer, need to pay for any customs charges incurred on the returned item.

If you are unsatisfied with the resolution provided by the seller, you can request Briskby to mediate for you.
As part of the mediation process, the admin will review the chat history, item description, photos of the item provided by both you and the seller, and any other information about the item that you and the seller have provided. You should always communicate through the admin so that you will be protected by our Terms of Service.

I have damaged the rented equipment during the rental period. What should I do?

You should write immediately to the Owner and to [email protected] to evaluate the damage and the actions required to replace or repair the Gear. Please also refer to the T&C and Rental Agreement.

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OWNERS

HOW TO SIGN UP

How do I sign up as a seller?

Simply click on the “LIST A GEAR” tab on the top menu bar.
1. Sign up by providing an email address and a password or by using your Facebook or Google account
2. Fill up your profile details
3. Add a delivery address (your item will be sent to this delivery address when you purchase an item from Briskby as a buyer)
4. Link with your Stripe account (this is the account that you will receive your payments with)
5. Add your delivery options and/or your preferred pick-up location
6. Click save

Congratulations, you are now a seller on Briskby and can start uploading your first item. 

How do I become a seller?

Simply click on “LIST A GEAR” on the top menu and sign up from there! Once you have filled in all the mandatory fields, you will be able to start listing your items immediately!
1. Upload the items that you want to sell. Set your price, category and choose the delivery methods/pick-up locations for this item
2. Be informed immediately when someone has purchased your item
3. Payment made by the buyer, minus the transaction clip to Briskby, will be transferred to you immediately
4. Fill out your order and update your buyers on the latest status using our order management system
5. Get useful business insights such as your sales history, best-selling item and other analytics to optimize your business

What can I put on rent on Briskby?

You may list any object, machine or gear that you would usually find at your local gym. 

Does it cost me anything to list my gear?

No, listing your gear is completely free! Briskby only gets paid when you do. When you approve a request and the renter pays for the reservation, we take a percentage out of your listing fee.

Can I sell my equipment on Briskby?

At the moment we are only allowing rental. If you would like to consider selling your gear please email us at [email protected] and we’ll help you out on this!

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LISTING

How do I list an item?

You can list an item by clicking on “LIST A GEAR” on the top menu bar and signing up as a Briskby seller. Once you have successfully on-boarded as a seller, click on “upload” under the “Seller” drop down box.
In order to list a product you need to click on Seller menu item and then reach for the dashboard. That’s when you need to click on Add Service. You will be asked to select a category for your listing and you will also have to add a description, an image and a per-day, per-week or per-month rental cost along with some other personal and logistics information. 

Can I edit a listing?

Yes, you may edit an existing listing. Simply login and go to your Seller area and click on “Your services”. This is where your listings are stored. Click on the pencil icon on your right hand side in order to edit a specific listing. 

Is there a minimum number of pieces of equipment I am supposed to list? How about its minimum price?

Owners may upload as many pieces as they wish. They are required to charge at least €1 for a piece of equipment – it can be €1 per day, or €1 per week. We don’t approve any listings priced under €1.

What if I can only list it on certain period of times?

No problem! You have a full calendar on which you can list the unavailable times. In addition to that you can just make a note in the description for your gear depending on which days you make it available. Renters can request and contact you whenever they want to reserve your ride.

Are there things that Briskby does not accept as renting equipment?

Briskby aims to help its community to rent/find gym and action sports equipment. No object out of these categories should be listed. Damaged or dangerous items should not be listed, too.

Can I sell my items in another currency?

No, unfortunately not. The current default currency on Briskby is EUR, and we do not accept any other currencies at this point in time. Do set up your Stripe account and configure the currency on Stripe as EUR. If not, you might incur additional charges arising from foreign exchange differences between EUR and the currency in your Stripe account.

How should I set prices for my listings?

You are allowed to rent on weekly or monthly basis. Set the price for your listed gear according to the basis you chose.

Can I list my equipment in any country?

The service is active and promoted in Malta, Ireland and the Netherlands.

How do I edit my item information?

1. On your seller menu, click on the “Your Items” tab to access all your items.
2. Choose the item you want to edit and click on the sign.
3. You will be redirected to your specific listing’s details page.
4. From there, you may edit any details you would like.
5. Once you are happy with the new details, click on “Save” and your edits will be reflected.

What is the purchasable button for?

If you receive any complaints from customers regarding a particular item or if an item is still not ready for sale at a point in time, you can temporarily remove it from the marketplace using the purchasable function. Once you switched the purchasable button to “NO”, your item will no longer be visible and searchable on your marketplace. In addition, buyers will not be able to check out the non-purchasable item.

What will happen when I hire a piece of equipment?

As an owner, your item will be unavailable and not purchasable to others for the whole period.

Can I contact a renter?

You may contact a renter only if he is presently renting a gear from you.

What happens if my rented gear is stolen?

The Renter is always responsible for rented gear, including in the event of theft or loss. Notwithstanding this, for further peace of mind, The Briskby Warranty plan offers protection should a Renter default on their obligations.

Why can’t I find the right category for my item?

You are only able to add an item under a particular category or sub-category if it has been created by us. If you can’t find the right category for your items, don’t worry! Simply drop us an email, we will review your request and add in the category for you.

How do I keep track of my sales?

Click the “Sales” tab on the seller menu to access your sales page. Here, you are able to view the total quantity and revenue earned for each item that you have sold.

How can I keep track of orders that I receive?

Click the “Orders” tab on the seller menu to access your orders page. You are able to view the relevant details for each item order that you receive, including the Order ID, Invoice ID, Timestamp, Item, Quantity purchased. Click on any payment ID to dive into greater details.
Anytime you have completed a certain action to fill out the order, you can change the order status by clicking on the drop down bar. In the event that you are fulfilling multiple orders at the same time, you can also mass update the order statuses. Simply check the boxes of the relevant orders and click on the “Change Status” button.

What do the different order statuses mean?

For pick up, the order statuses are:
1. Paid – after the buyer has successfully made a payment, an invoice ID and order ID would automatically be created and each item order status would be tagged as paid.
2. Ready for pick-up – after you have picked and packed, you can change the item’s order status to “Ready for pick-up”. The buyer will receive an email notification to remind him to pick-up his item at his selected pick-up location.
3. Completed – once the buyer has picked-up his item, you can set the item’s order status to “Completed”.
4. Refunded – you can set the item’s order status to “Refunded” when you have made a refund to the buyer.

For delivery, the order statuses are:
1. Paid – after the buyer has successfully make a payment, an invoice ID and order ID would be automatically created, and each item order status would be tagged as paid.
2. Delivered – after you have shipped/couriered/delivered the item, you can set the item’s order status to “Delivered”. The buyer will then receive an email notification that his item is on its way.
3. Refunded– you can set the item order status to “Refunded” when you have made a refund to the buyer.

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PAYOUTS

How do I receive my Payout/Payment?

Stripe will automatically credit any Payout/Payment directly to your account after every successful transaction. Stripe will transfer funds to your bank account based on the schedule listed in your dashboard. For example, “Daily — 7 day rolling basis” would mean that charges processed on 1st March would be grouped together and deposited in your account on 8th March, and “Weekly (Monday) — 2 business day rolling basis” would mean that charges processed before a given Thursday will be grouped together and deposited in your account on the following Monday. Your transfer schedule can be configured to simplify your accounting. We currently offer the option for funds to be transferred daily, weekly (on a custom day of the week), or monthly (on a custom day of the month). You can see all attempted transfers made by Stripe to your bank account on your dashboard.

Stripe states that a transfer has been submitted, but I have not received the money in my bank account yet. What is going on?

Stripe submits transfers every day, but most banks will only process the transfer on business days. This means that if Stripe sent you money on a holiday or a weekend, you will probably only receive the money in your bank account on the next day that your bank is open. For transfers sent on business days, you should receive the money by the next day. If the transfer was submitted on a business day and you don’t receive the money in your bank account within a couple of days, this probably means that the transfer has failed. Banks take 3-5 business days to inform Stripe about transfers that failed to go through, at which time Stripe will e-mail you about the issue and how to fix it.

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INVOICES AND ORDERS

What are the guarantees for owners?

THE BRISKBY WARRANTY PLAN is available to Owners only.
Please refer to our warranty page for further information.

What items are prohibited on Briskby?

This policy is part of our Terms of Use. By selling on Briskby, you are agreeing to this policy and our Terms of Use.
Briskby requires all sellers and users to abide by the laws of the jurisdictions in which you are operating and selling.

Briskby does not allow any listing that through images or descriptions facilitate or promote illegal acts when applied under a specific context.
Briskby expects all users to only list items that are legal. All items must not present legal risks to our community, be inconsistent with Briskby values or harmful to our members.

What items are prohibited on Briskby?

This policy is part of our Terms of Use. By selling on Briskby, you are agreeing to this policy and our Terms of Use.
Briskby requires all sellers and users to abide by the laws of the jurisdictions in which you are operating and selling.

Briskby does not allow any listing that through images or descriptions facilitate or promote illegal acts when applied under a specific context.
Briskby expects all users to only list items that are legal. All items must not present legal risks to our community, be inconsistent with Briskby values or harmful to our members.

Why is my product deleted/banned?

If any product does not adhere to the product policies in our terms of use, Briskby reserves the right to delete/ban it to maintain a comfortable environment for all users.

Can I accept cash from a renter?

No you may not accept cash from a renter. We require that all payments be made digitally since they give us a valid form of verification. Your gear will not be covered under the Briskby Warranty Plan if the transaction does not happen through our website.

What should I do if I need to return my gear before the end of the rental?

If you are a commercial gym you are entitled to terminate the contract before end. Please refer to Rental Agreement for further information.

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